Join Zepz: Breaking Down Borders, Together

Our Meaningful Mission
At Zepz, we're all about breaking down barriers for our customers and our teammates. Our purpose is deeply personal, we provide a lifeline and deliver opportunities to cross-border communities that need it most through cutting edge finance and tech.Zepz is the power behind WorldRemit and Sendwave, driven by the mission to celebrate the incredible impact migrants have, both at home and abroad. We're not just moving money; we're building a world that truly recognizes and supports global connections.

Who You'll Be Joining
We look for mission-driven builders who thrive in a fast-paced environment connected to a true purpose. We’re an always developing team of experts that enjoy problem solving and bring clarity to tough challenges. At Zepz, we are Relentless Learners, always seeking feedback, and Responsible Owners, treating company resources like your own. We depend on Transparent Communicators who keep the team aligned through open, honest talk.

Our Core Commitments — What We Live By
Our vibrant and truly diverse culture is built on three core commitments, that guide how we work and interact:

• Integrity: We always do the right thing. It’s simple, but it’s the foundation of everything we build for our customers and each other.
• Outcomes: We work for our customers. Their success and prosperity are the results we focus on delivering.
• Velocity: We are fast! We maintain high energy levels and make smart decisions quickly, keeping us nimble and ahead of the curve.

Perks of Joining Our Team
We believe in empowering colleagues because we genuinely trust our team. Our culture is founded on this high trust, which naturally encourages the high ownership that drives us to meet our shared high expectations and deliver high performanceOur remote-first culture means you have the flexibility to work in your employing country wherever you feel the most focused and productive. This freedom comes with wonderful tailored, location-specific perks designed to support your whole life, not just your work. Think unlimited annual leave , great healthcare benefits, and employee discounts. We want you to thrive and focus entirely on making your biggest impact! In turn, we expect you to bring high ownership and commitment to your work. This is a place where we value trust and high performance, and we'll provide the environment and support needed for you to excel



About the role and team
We are looking for dynamic AML Investigation Analysts to join our Belgium AML team, on an initial 12 month fixed term contract, to ensure compliance with National Bank of Belgium (NBB) regulations and relevant company policies related to Anti-Financial Crime.

What you will own

• As an AML Investigation Analyst, you will support all Anti-Financial Crime tasks including AML, terrorism financing, sanctions, KYC, and fraud. Reporting to the AMLCO, you will detect Money Laundering typologies and Financial Crime patterns, while handling external and internal requests to detect potential financial crime.
• Accurately risk assess new and existing customers, and resolve appropriate issues where required.
• Communicate with customers via email to meet Zepz ongoing customer due diligence requirements and obligations.
• Investigate narrative reports on suspicious account activities drafted by our 1st line of defense, in strict accordance with our processes and the Belgium AML Law.
• Provide constructive feedback to the 1st line of defense to improve the quality of narrative reports and alert generation.
• Support enquiries from external parties reaching Zepz and handling these cases based on our processes.
• Evaluate escalations relating to Sanction Screenings and PEPs.
• Draft Suspicious Activity Reports (SARs) and prepare case files for final submission to the authorities
• Handle Ombudsfin related customer complaints.
• Devising new and enhanced typologies for transaction monitoring including indicators and scenarios that relate to Zepz’s customers’ typical behavior.
• Uphold the quality standards of the team and organisation, while successfully driving your day-to-day tasks in line with the companies target KPIs and SLAs.
• Participating in remediation exercises, lookbacks, and targeted ad-hoc reviews of specific customer segments to ensure legacy files meet current compliance standards."
• Develop a good understanding of the compliance framework to support improvements and enhancements to our existing operational processes.
• Support peers and colleagues from our global departments and provide training where necessary.

What you bring to the table

• Minimum 3 years relevant experience in the AML and KYC industry.
• University degree or equivalent educational background.
• You have an in-depth knowledge of Belgium AML regulations on Financial Crime, AML, terrorism financing, sanctions, KYC and fraud.
• You are fluent in English and at least in one other key European language (French or Dutch preferred).
• You have excellent communication skills both verbal and written.
• You are detail oriented, diligent and reliable.
• You have a hands-on mentality and take on ownership.
• You should enjoy a fast paced working environment, show high willingness to learn and work autonomously to grasp new topics.
• You are able to prioritize time critical tasks and have strong organizational skills and are comfortable providing challenges to the business where required.
• Able to work in a remote environment.
• Actively help yourself (and others) be successful.
• Continuously learn and challenge the status quo.
• Think globally, act locally.
• Strong bias for action.
• Give and receive open, direct and timely feedback.

AI Literacy & Tools
As Zepz continues to build AI into how we work, we expect everyone to engage with it as a core part of their role. For this position we are looking for:

• A genuine curiosity about AI and how it can be applied in your area of work — from accelerating analysis and insight generation, to improving how we design and deliver processes and communications.
• Practical experience using AI tools in a professional context — whether to connect information, draft content, build frameworks, or create insights from data. We want people who actively use AI to increase productivity, not those who are waiting to be told to.
• Strong AI literacy — an understanding of what AI assistants can and cannot do, how to prompt effectively, and how to critically evaluate AI-generated output before using it.
• Awareness of the ethical considerations and responsible use of AI in the workplace, particularly in the context of sensitive data, customer experience, and compliance.
• Prior experience using Claude (Anthropic) is a nice-to-have but not essential — what matters most is that you are genuinely engaged with AI as a tool, comfortable experimenting, and eager to share what works with your wider team

If you want to join us in our journey to help break barriers in financial access and improve lives globally, there's no better place or time to join.

Our global team of 800+ people is spread across six continents. We aspire to hire the best mix of people from former Olympians to YouTube influencers and we speak over twenty languages. This incredible diversity isn't a bonus; it's the engine that lets us serve the world.

Ready to Apply? Let’s Go.