1- tell me a time when you go above and beyond to help your customer 2- co-worker handling struggling with difficult customer issue and you stepped in to help him out 3- three core technical areas as scope: - General networking - General linux - General microsoft Networking 4- difference between switch and router 5- what is VLAN? And is it used? 6- Why is default gateway important for a machine? 7- what is DNS? What used it for? What are some of the records you know about Linux 8- command to list/show all the files in the current directory 9- command to get the server name, while you are working remotely 10- command to display the content of a file 11- difference between su and sudo? Microsoft 12- tell me about active directory. What’s the use for? What kind of thing you find on it 13- What is a Group policy and example 14- A user calls up and says hey I am connected to Wifi and trying to reach google.com and I can’t bring the website. You need to diagnose the issue, first of all figure out the IP address of the windows machine. Walk me through how you identify the IP address? 15- The IP address of the machine is like xxx.xxx.xxx.xxx. What you now know about that machine? 16- A user calls up and says that he is sitting next to the network printer and everytime I try to print, nothing comes out. How do you troubleshoot this issue? Management 17- Can you tell me the best person you ever hired, what you saw in him and how their career progressed. 18- tell me a time with an individual or a case, you had worked somebody to performance improvement plan