My experience was great. The interview-process is well structured as you could expect from one of the best companies worldwide. I strongly appreciated the honesty of the recruiters on explaining the job role and the pros and cons of it. Naturally the role calls for dedicated individuals to costumer services tasks and flexibility on executing tasks. From the other side this role is expected to be carried out according to strict shifts and the employees are entitled to breaks at certain time and for specific duration. The principles of Amazon are strictly taken into account. From this point of view, Amazon is superb.