The interview was done via email, it was a long tedious process without much help or information. The interview consisted of you taking simulated calls and mock scenarios from customers. I feel I did well, as I've been in customer service/account management for over 10 years. The system seemed fairly easy to navigate, even though I'd never seen it before. Well I then waited weeks and weeks and months. Finally I heard back from Amazon. The response came about 5 months after I had applied. I didn't get the job, no explanation other than I didn't get the position. After almost half a year, I totally forgot that I applied.

Phone screen for about thirty minutes. Asked mostly behavioral questions and situational information. Described the role and gave details on the specifics of the job. Didn't get deep into the experience side but asked general questions about experience and qualifications