Back in November 2011 i received a message via Linkedin from a recruitment representative from Amazon Luxembourg promoting the "Inbound Customer Services Representative " (Audible.co.uk) position along with them saying that they believe my experience match the requirements that they where looking for. She attached a link of the Job of which i read though the job description and then applied immediately. Nine weeks later i received a email from the central European HR centre saying that i had qualified to the next step and if i could fill in a availability chart with my availability to receive a phone call for a telephone interview (To be honest i did not expect to hear from them because of the time scale from when i replied) . Received confirmation on the same time of date, day and time of scheduled telephone interview. (Two days after the email of making it though to the next stage) Prior to the interview i researched the company and made key points relating to all:- Key Accountabilities: * Owning and resolving multi-channel customer enquiries * Promoting the Audible service * Researching solutions to resolve customer queries * Driving and exceeding customer care satisfaction goals * Supporting customer retention through focused customer care programs * Processing orders, addressing billing and resolving technical issues * Continually maintaining working knowledge of all company products, services and promotions * Working in a fast paced and constantly changing environment * Working within a flexible schedule to accommodate hours of customer care operations Skill/Experience: (Essential) * Degree educated E-Commerce experience within the customer service field * Ability to work in a fast paced environment where high performance is expected and valued * Excellent computer skills (MS Office Application, CRM Work Flow Tools) * Excellent interpersonal, written, and oral communication skills * Ability to interact with teams across multiple locations * Ability to work across multiple business functions I listed examples for the Key Accountabilities of experience and my key skills to each point out of the Key Accountabilties I would say that most of the points where turned into questions with a couple questions relating to your experience and knowledge of E-Commerce customer service. Although I had good knowledge of E-Commerce i think my lack of experience may have been a factor. Having good verbal communication was all a major factor in this interview. (Please refer to the questions section to have a idea of what they asked).The questioned seemed very generic but one or two questions more in tune to the job it self. At the end of the interview i had the opportunity to ask questioned. I asked the interviewer: 1) What are the career prospects at Auidible? Interviewer Answer - Auidible forms part of one of the largest online mainly e-commerce retailers Amazon. The company has expanded and grown at a fast rate of which there are always good opportunity's progress and move about. 2) What do you like about working for Audible? Interviewer Answer - Its a diverse and fast place organisation with good learning and training. Everyday is different and never the same. Good career progression and work with a good team of people. Two weeks after the interview no reply on whether i was successful or not for the interview so i emailed them to receive a reply to say after careful consideration they where not going to take my application any further. The interview was fair. I have requested feedback lets see if they have the decency to get back to me!