We’re proud to see American Express recognized by the Business Group on Health with the Best Employers: Excellence in Health & Well-being Award for the 12th time. This award reinforces our dedication to #TeamAmex colleagues and providing them with health benefits and programs that support their holistic well-being, which encompasses their physical, financial, and mental health.
Our Chairman and CEO Steve Squeri shared this week his annual letter to shareholders, reflecting on American Express’ unwavering focus to provide the best customer experience every day. Looking back at our 2022 performance, we continued to build long-lasting relationships with our customers and deepen our engagement with them. Thank you to #TeamAmex for your dedication and ingenuity that’s fueling all the momentum in our growth plan. “Having just completed my fifth year as Chairman and CEO, I have never felt more inspired and proud to lead American Express and the incredibly talented colleagues who make our company so special,” Squeri wrote.
At American Express, our Black Engagement Network (BEN) provides an environment for colleagues to engage in meaningful dialogue, build relationships, and offer support. #TeamAmex colleague Brittany Thomas shares what being a part of BEN has meant to her.
For the 8th year in a row, #TeamAmex has been recognized in Bloomberg's 2023 Gender-Equality Index which tracks the performance of public companies committed to disclosing their efforts to support gender equality through policy development, representation and transparency. Denise Pickett, the President of Global Services Group and Executive Sponsor of American Express’ Women’s Interest Network shared: “Our continued inclusion in the Bloomberg Gender-Equality Index affirms our ongoing commitment to supporting our women colleagues and backing their ambitions. We are very proud to see our work continued to be recognized.”
We’re proud to be one of the top 10 Fortune World's Most Admired Companies and a Top 50 All-Star for the 15th consecutive year. This recognition reflects the great work of #TeamAmex who aim to deliver unparalleled service to our customers each day.
Colleagues are at the center of everything we do, and we are proud to share our 2022 Diversity, Equity and Inclusion (DE&I) Report. As #TeamAmex, we embrace diversity and stand for inclusion, and this report provides transparency into our ongoing efforts to maintain a diverse and equitable workplace through programs and initiatives across the colleague experience, including recruitment, career growth and development, our Colleague Networks, holistic well-being benefits, flexibility with Amex Flex, and more. What really makes this report stand out are the firsthand accounts and stories from our amazing colleagues around the world. You’ll read their reflections on our strong, supportive culture and the many ways they’ve experienced the backing of American Express—both in their day-to-day lives and in the moments that matter most. Learn how #TeamAmex strives every day to build on our strong inclusive culture, create a sense of belonging, and support colleagues personally and professionally.
In describing American Express’ plan to hire 1,500 technology colleagues in the U.S., India and Europe, Ravi Radhakrishnan, Chief Information Officer, American Express, said their skills will be greatly complemented by Amex’s culture: “There’s a lot of talent that wants to understand how we approach flexibility. It’s not just the flexibility that we offer – the option to be virtual, in-person or hybrid. It’s combining it with purpose. We do that. We ask people to work with their leaders to determine the purpose for coming in.”
We’re proud to back our #TeamAmex colleagues and their loved ones with benefits and programs that support their holistic well-being through each stage of their life. This week, American Express was recognized by Seramount on both its 100 Best Companies and Best Companies for Dads lists for 2022, which recognizes companies for cultivating family-friendly workplace cultures. David Kasiarz, Executive Vice President, Colleague Total Rewards & Well-being and Executive Sponsor of our Families@Amex network says: “So many colleagues play critical roles in the day-to-day lives of their loved ones. I’d encourage all parents and caregivers to lean into the backing, flexibility and community we have at Amex—it’s here for you in good and challenging times.”
In a wide-ranging interview with Human Resource Executive, our Chief Colleague Experience Officer, Monique Herena discusses the career path she would have taken if she hadn’t pursued human resources, her biggest influences, and #TeamAmex’s vision for the colleague experience. She says, “We pride ourselves on offering a compelling colleague value proposition that includes meaningful work and many opportunities to grow throughout their career, a flexible and inclusive culture with a strong sense of belonging, and competitive pay and benefits to support their holistic wellbeing—their mental, physical and financial health. At its core, our value proposition places our colleagues at the center of everything we do.”
Amex Flex, American Express’ new way of working, is garnering strong satisfaction rates among our colleagues, according to recent surveys we conducted of our colleagues in both the US and UK. With Amex Flex, colleagues can work at home, in the office, or take a hybrid approach that combines both. Months into the launch of our new work model, 90% of respondents say they are very satisfied or satisfied with Amex Flex, and 87% of respondents feel supported in their career development. “We are encouraged to see that Amex Flex is having such a positive impact on our colleagues’ lives, both personally and professionally,” says Monique Herena, Chief Colleague Experience Officer. “Across the survey results, it was clear that colleagues value our flexible culture and the support and tools available to help them grow their careers no matter where they’re working from.”
