J'ai postulé via la recommandation d'un employé. Le processus a pris plus d'une semaine. J'ai passé un entretien chez IBM (New Delhi) en janv. 2015
Entretien
Scenario based questions. Your ITIL knowledge is tested. Contract Management and SLA reconciliation based questions. Incident, problem and change related questions. SLA breaches and service credits. Outsourcing models and previous experience in working with clients and domains.
