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      Entretien pour Customer Success Manager

      4 mars 2022
      Employé (anonyme)
      Offre acceptée
      Expérience positive
      Entretien difficile

      Candidature

      J'ai postulé en ligne. Le processus a pris plus de 2 mois. J'ai passé un entretien chez Glassdoor en déc. 2021

      Entretien

      The interview process was very straightforward, and there was good communication with the recruiter. I had a total of 4 interviews, but the typical process is a phone screen, a panel interview, and a final presentation. This process spanned over roughly a month and a half, but it did fall over the holiday and New Year, and I had an additional interview as I was recommended for a different role.

      Questions d'entretien [1]

      Question 1

      Describe a time when you presented data to a customer, but it was not ideal data or data they hoped to see. What is your communication style? Describe a time when you used data to drive a decision. How do you manage your time?
      Répondre à cette question
      1
      avatar
      Réponse de Glassdoor
      4y
      Thank you for sharing your interview experience with our Customer Success team. We're thrilled that you found the process straightforward, and that our team took the time to find the absolute best fit for your skills and career goals. Welcome to the team! - Mark Batke, Internal Employer Brand Manager

      Autres retours d’entretien d’embauche pour un poste comme Customer Success Manager chez Glassdoor

      Entretien pour Customer Success Manager

      7 mai 2025
      Candidat à l'entretien anonyme
      Dublin, Dublin
      Aucune offre
      Expérience négative
      Entretien difficile

      Candidature

      J'ai postulé en ligne. Le processus a pris 3 semaines. J'ai passé un entretien chez Glassdoor (Dublin, Dublin) en avr. 2025

      Entretien

      I applied for this role and completed two interviews with the hiring manager after being contacted by Lincoln, the recruitment agency. I was asked to prepare detailed topics and a full presentation, investing significant time and effort. After the final interview, there was complete silence for four weeks. My follow-up email to the hiring manager was ignored, and only after further chasing the agency did I receive a short email stating they had decided to hire internally. No phone call, no proper feedback — just an impersonal, dismissive message. This experience was not only unprofessional but completely at odds with the values Glassdoor promotes, such as authenticity, transparency, and respect for candidates. If you value your time and expect a professional, respectful process, I would advise proceeding with caution

      Questions d'entretien [1]

      Question 1

      First round they asked me Research the industry Prepare, in detail, my understanding of the role and my interest in joining this particular function (job description attached) Outline my knowledge of the company Research what leads for sales are Research about Salesforce Discussion aspects of CV that will demonstrate relevant skills for the role.
      Répondre à cette question
      avatar
      Réponse de Glassdoor
      11mo
      Thank you for sharing your experience. We’re sorry to hear how the process was handled. When working with external agencies, we don’t always have control over how updates are shared—but internally, it’s our standard to notify every candidate of final decisions in a timely and respectful way. We regret that this wasn’t your experience and appreciate your feedback as we work to ensure all partners reflect the values we stand for. - Cortney Holt, Sr. Manager, Talent

      Entretien pour Customer Success Manager

      18 févr. 2025
      Employé (anonyme)
      Offre acceptée
      Expérience positive
      Entretien moyen

      Candidature

      J'ai postulé via la recommandation d'un employé. Le processus a pris 3 semaines. J'ai passé un entretien chez Glassdoor en janv. 2025

      Entretien

      This was the best interview process I've ever been through, especially because of the amazing candidate portal -- it not only contained clear and detailed descriptions of each step (topics to be covered, how to prepare, etc.), but also all the info I needed for it (who was on the call, Zoom links, etc.). Each discussion was pertinent to ensuring that not only would I be a great fit for the role, but that the role and organisation would also be a great fit for me. I also never once felt like I was going into any of the discussions unprepared because of the pre-interview information provided to me; in fact I felt like I was being set up for success. Everyone who took the time to meet with me was so friendly and passionate, and they each provided great insight and answered any questions I had. I am so glad to now be part of the team!

      Questions d'entretien [1]

      Question 1

      Share an example of how you have proven value to a customer based on their specific goals while using data.
      Répondre à cette question
      avatar
      Réponse de Glassdoor
      1y
      Thank you for your kind words! We’re so glad you had a great experience and that our candidate portal helped set you up for success. Ensuring a smooth, transparent process is a top priority, and it’s wonderful to hear that each discussion felt meaningful. We’re excited to have you on the team and can’t wait to see all you’ll accomplish. Welcome aboard! - Cortney Holt, Sr. Manager of Talent

      Entretien pour Customer Success Manager

      22 juil. 2024
      Candidat à l'entretien anonyme
      Aucune offre
      Expérience positive
      Entretien moyen

      Candidature

      J'ai postulé en ligne. Le processus a pris 2 semaines. J'ai passé un entretien chez Glassdoor en juil. 2024

      Entretien

      It started with the recruiter screen, then meetings with the hiring manager, a potential colleague, then finally a panel interview with a presentation about why you are the best fit for the role, and how you use data in value building with a client. Everyone was great throughout this process, especially Britney (Recruiter) and Nik (Hiring Manager). It was a transparent process and it seems like an amazing team to work for. My only issue was that there were 7 finalists, several being internal. I feel that a presentation is a major time investment, and it would be more reasonable to ask for that if there were 5 or less candidates who were at the final stage.

      Questions d'entretien [1]

      Question 1

      Be prepared with specifics on strategy on management of your book of business, how you manage time and varying priorities, and specifics on customer storytelling and value building.
      Répondre à cette question
      avatar
      Réponse de Glassdoor
      1y
      Thank you so much for sharing your feedback with us. I'm thrilled to hear you enjoyed working with Britney and Nik (we love them!). I specifically appreciate your feedback about the presentation. We understand it's a time investment on your end and it's critical you feel your time is valued. While we can't guarantee a specific number of finalists for an interview process, please know your time and effort are incredibly valued by our team. We appreciate you interviewing with us and wish you the best of luck in your job search! - Cortney Holt, Sr. Talent Manager