This was my second try at booking.com for the same position (first try was early last year). The interview process was more or less the same as what has been described by other glassdoor.com users, so I would rather describe my experience from other perspective. Compared to last year, booking.com had become a less attractive company to work for, I must say. KPI's have been raised from 3 criteria to 5 yet many employees benefits have been reduced. The depressed ambience was palpable throughout the office, everyone seemed to be in low morale, from the staff having their lunch to the team leaders conducting the selection process. A stark contrast from last year when the team leaders looked obviously happy to be there and the office felt vibrant with people greeting each other. Sad. It felt as if the office is going to close down anytime and just staying afloat for now.

Disrespectful interview process. After passing the language test online, I was invited to an interview. When the time for the interview came, the first thing that the recruiter told me was that the position had already been filled and they wouldn't be conducting an interview, but they would take my details down for future opportunities. I had spent a great deal of time preparing for the interview and it wouldn't have been difficult for them to send an email or voicemail to let me know in advance that the position had already been filled. I found it extremely disrespectful. There is no need to be so blasé about how you treat people. I don't think they stopped for one minute to think about the time investment I had made for that interview. If that is how they treat interviewees then I would be very wary of how they treat their employees.