Caveat: Booking.com is open about their hiring process (for technical roles, non-technical roles, and customer service), and shares this process on their website. 1. Applied through their website, and was contacted by HR via mobile phone a few weeks after for a general screening. 2. After the initial screening by HR (about 30 minutes), I was told that I would be scheduled for a phone interview, and that I would be emailed regarding finding a schedule (usually on Tuesdays or Wednesdays). 3. About 3 days after the initial interview, I was emailed asking for a schedule about 2 weeks later (since no one was available the following week). 4. On the agreed time and date, the interviewers called. While I expected more of a business case format for the business phone interview, interviewers asked that I go into great detail about my experience instead. 5. Received (negative) feedback about the phone interview, so I never got to the face-to-face panel interview.