Poorly Designed Interview Process for Director of Product Management, Generative AI at American Express The interview process for the Director of Product Management, Generative AI at American Express is disappointing and lacks focus on the actual expertise required for the role. Over four interviews, the process prioritises vague behavioural questions and “fit” over technical and strategic skills, suggesting a preference for personality hires over qualified candidates. The company’s understanding of generative AI feels surface-level, with no meaningful discussions about real-world applications, ethics, or deployment strategies. Instead, the process is overly rigid, neurotypical in design, and fails to accommodate diverse thinking styles, excluding many who excel in innovation and technical fields. Ultimately, this process reveals a company that doesn’t understand the demands of generative AI leadership. If American Express wants to attract top talent, they need to overhaul their approach to focus on substance, expertise, and inclusivity. For now, this is a major red flag for serious candidates.