J'ai postulé en ligne. Le processus a pris 4 semaines. J'ai passé un entretien chez American Express (Salt Lake City, UT) en août 2010
Entretien
After applying online and passing the initial personality test, you will be called by a person to do a chat and set up an interview. The chat is very basic. The interview will be in the office in SLC by two team leaders. They hire based on personality. They want to hear travel experience work related and personal as well as a friendly upbeat personality. They rarely hire people that are not call center related as this is a call center more than a "travel agency"
Questions d'entretien [1]
Question 1
When have you been able to change a customers opinion of their experience.
J'ai postulé en ligne. Le processus a pris 4 semaines. J'ai passé un entretien chez American Express (Clarksville, TN) en nov. 2021
Entretien
It was a two step interview, first was a one on one phone call with the first interviewer then a after I passed that there was a group interview via video webex. Was shuffled around with 10 other candidates between 4 different interviewers asking different questions.
Questions d'entretien [1]
Question 1
Tell me an example of how you dealt with an angry customer and how you calmed the situation
J'ai postulé via un recruteur. Le processus a pris 3 semaines. J'ai passé un entretien chez American Express
Entretien
Phone interview with recruiter and an in person interview. It wasn't the interview that was an issue. It was how she lied about the salary. The other issue was the background check. I provided tons of information and they shipped it to some company in Mexico for confirmation.
J'ai postulé en ligne. Le processus a pris 2 jours. J'ai passé un entretien chez American Express (Phoenix, AZ) en mai 2018
Entretien
This interview was what is called a "round robin" interview. You will be interviewing with the travel managers as well as all travel team leads. So each part will be either with two team leads or one team lead and one manager. So each part with two people. There were four parts, all different questions.
Questions d'entretien [1]
Question 1
Part one was primarily about how past experience related to this position.
Part two was about customer service and customer service scenarios.
Part three was role playing; you are the travel agent, one manager or team lead is the customer calling in.
Part four basically went over benefits and what you are looking for in a new company.