First interview was on phone with a recruiter who asked basic background questions. Before moving onto the next round, you're required to complete a writing assessment on a Yelp listing that they provide you. Second round interview was 2 separate interviews, 30-minutes each back-to-back. Again, the first few minutes were basic questions about background, skills etc., Then we engaged in a role-playing exercise in which they portrayed an unhappy customer. I was presented with fabricated performance metrics and was told to persuade them against canceling services based on that data.

Long process with up to three separate interviews. This also included taking an assessment first and role playing during the second interview. They give you a specific scenario to use for the role playing.