Avis sur Yelp | Glassdoor.be

Avis sur Yelp

Dernière mise à jour : 22 juin 2018
1.601 avis

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Yelp Co-Founder & CEO Jeremy Stoppelman
Jeremy Stoppelman
968 Évaluations

1.601 Avis des employés

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  1. Utile (16)

    « Perspective is Everything »

    StarStarStarStarStar
    • Équilibre travail/vie privée
    • Culture et valeurs
    • Opportunités de carrière
    • Rémunération et avantages
    • Dirigeants
    Ancien employé - Account Executive/Sales Manager - Chicago, IL (États-Unis)
    Ancien employé - Account Executive/Sales Manager - Chicago, IL (États-Unis)
    Recommande
    Point de vue positif
    Approuve le PDG

    J'ai travaillé chez Yelp en Contrat Permanent (Pendant plus de 3 ans)

    Avantages

    If you're looking at Glassdoor to decide where to start or advanced your career - I hope you'll take the time to read about my experience at Yelp. I believe that my perspective is different than many you'll see here.

    This review is not just about the Account Executive position because if you come to work at Yelp, it's not about the job you start with or the skills you start with. It's about the job you're willing to work for and the skills you push yourself to gain. I recently left Yelp after 3.5 years to pursue other interests but I'm so thankful for the company and the opportunities I was given - maybe my perspective will help you find the same.

    Let's start with the most important part of working at Yelp - it's hard! I started right out of college in SF as an Account Executive in 2014. The job was exactly as described - tons of cold calling. In fact, the reality of sales is if you're not on the phone you're not advancing your career. Anyway - I digress. I was 6 months in and I hated it. In fact, you could probably look at some of the other glass door reviews and see exactly how I felt. But here's the thing - unlike many of the people I worked with. I decided to take the challenge head on and see what I could make of it.

    I started focusing on what I could learn and let me tell you something. This job has more opportunities to learn pivotal skills than any entry level job I've come across. Your communication is pushed all the time, your ability to handle rejection and persevere is so key that it becomes second nature.

    For the next 9 months I focused on skill building. I became great at building relationships. I was pushed to constantly improve and learn and become an expert in countless fields. I was pushed to apply for leadership programs and held to a high standard - one I became accustomed to hitting.

    After 1.5 years I was promoted to management. The opportunity of a life-time in my eyes. I was able to grow a team of individuals I cared for deeply and we pushed each other to better ourselves all the time. I was able to learn public speaking skills, I learned how to read data like a professional and my sales skills were pushed to grow at all times.

    After about a year - another opportunity came about and I moved to Chicago where I worked with some of the best people I've meet. The culture and the work environment are top notch. The leaders from the top down are amazing to work with - plus the Office Head has a British Accent - always a plus!

    This job is about opportunity. Opportunity isn't easy but it's worth it. If you want to push yourself and become the best version of yourself - come work for Yelp and see what you're capable of.

    My perspective is different because I looked at the "negatives" as learning opportunities. The paths towards career advancement, the compensation and benefits, and the workplace culture made this a no brainer for me. No job is perfect but my life is undeniably better for my time at Yelp!

    Inconvénients

    This job is not for everyone. There are a ton of calls involved and the job isn't going to change.

    You need to push yourself. You need to have a great attitude. You need to outwork your peers. You need to be intrinsically motivated. If you're all of these things - this jobs for you.

    Lack of diversity is a concern but up against other Tech peers Yelp is no worse. I would have loved to see more initiatives for diversity at the management level but from my understanding leadership acknowledges this and is working to see it improved!

    Conseils à la direction

    Always remember to believe in your people! It's what made me so successful at Yelp. So many of my managers believed in me I had no choice but to succeed.


  2. « You get what you put in »

    StarStarStarStarStar
    • Équilibre travail/vie privée
    • Culture et valeurs
    • Opportunités de carrière
    • Rémunération et avantages
    • Dirigeants
    Ancien employé - Account Executive - Scottsdale, AZ (États-Unis)
    Ancien employé - Account Executive - Scottsdale, AZ (États-Unis)
    Recommande
    Approuve le PDG

    J'ai travaillé chez Yelp en Contrat Permanent (Moins d'un an)

    Avantages

    Yelp truly cares about their employees. The sales training they provide is top notch and the benefits are amazing! Fully stocked kitchens everyday, fun atmosphere, fully paid health benefits, and team off sites every month.

    Inconvénients

    At the end of the day, it just wasn't for me. 60-80 cold calls a day is a tough gig but you get what you put into it. The earning potential is high and the work to get there can be very daunting. But it can be done! Best of luck to anyone seeking employment here.

  3. « Great Company to work for! »

    StarStarStarStarStar
    • Équilibre travail/vie privée
    • Culture et valeurs
    • Opportunités de carrière
    • Rémunération et avantages
    • Dirigeants
    Employé actuel - Customer Success - Scottsdale, AZ (États-Unis)
    Employé actuel - Customer Success - Scottsdale, AZ (États-Unis)
    Recommande
    Point de vue positif
    Approuve le PDG

    Je travaille chez Yelp à plein temps (Pendant plus de 8 ans)

    Avantages

    Flexible
    Relaxed dress code
    Great benefits
    Young atmosphere
    Challenging work
    C-Level is very transparent
    culture is a top priority

    Inconvénients

    transparency is key and isn't always number one priority in middle management
    middle management is young and inexperienced

    Conseils à la direction

    There should be more training around how to handle the tough stuff when hiring managers. The expectations are high for both employee and manager so to have training and leadership to fall back on is extremely important to the happiness of the team reporting to that manager. This is getting better but I think it's never ending.
    Also, avoid using tag phrases. It feels disingenuous. Find new ways to get your point across. Listen and connect to those under you. I have noticed in this company people crave getting to know their leaders on a deeper level. I know that can be tough to do but try anyway.


  4. « What's it like to work at Yelp »

    StarStarStarStarStar
    • Équilibre travail/vie privée
    • Culture et valeurs
    • Opportunités de carrière
    • Rémunération et avantages
    • Dirigeants
    Employé actuel - SRE - Londres, Angleterre (Royaume-Uni)
    Employé actuel - SRE - Londres, Angleterre (Royaume-Uni)
    Recommande
    Point de vue positif
    Approuve le PDG

    Je travaille chez Yelp à plein temps (Pendant plus de 3 ans)

    Avantages

    * Change and progress are primarily driven by Engineers. If you have ideas and the drive to make them happen, you'll be happy here. It's remarkable how much, despite Yelp's size (engineering org is several hundred people), you can move the needle yourself.
    * The managing structure is light, managers don't get in your way and are sufficiently hands on to understand what you're working on.
    * The product itself is "ethically harmless". While I'd have qualms to work for certain tech companies, I feel generally safe at Yelp. Everybody is constantly reminded that users should be protected and their data is sacrosanct.

    Inconvénients

    * The European branches (London, Hamburg) are fairly small, most of engineering works off San Francisco. Some people feel limited in the impact they can have in such a setting. Some people might have issues starting a bit late in the morning just so they can have late meetings with San Francisco in the evening. Other people might actually enjoy both things.


  5. « Account Executive »

    StarStarStarStarStar
    • Équilibre travail/vie privée
    • Culture et valeurs
    • Opportunités de carrière
    • Rémunération et avantages
    • Dirigeants
    Employé actuel - Employé anonyme
    Employé actuel - Employé anonyme
    Recommande
    Point de vue neutre
    Approuve le PDG

    Je travaille chez Yelp à plein temps

    Avantages

    -Sales training program
    -Commission eligible after close 30K (and after 12K closed each month)
    -Morning roundups to game plan for the day
    -Team and office-wide happy hours
    -Awesome christmas party
    -Stocked kitchen, free coffee
    -$60 wellness bonus
    -Discounts on local exercise classes
    -Groups within the company (example: diverse bursts)
    -Opportunity to grow within the company (if you hit quota or target consistently)

    Inconvénients

    -Monthly quota
    -2.5 hours of talk time & 65 dials minimum requirement
    -High volume cold calling
    -Every day is the SAME exact thing (don't take this job if you wanna mix it up!)
    -Your manager will be listening to you on the phone
    -Territories assigned randomly (you could call into Canada!)
    -Feels like college 2.0 (maturity level overall is low)
    -High turnover (40% of my training class quit before 8 months)
    -Training classes are getting even bigger (mine was 63, now it's 95!)
    -With growth in hiring rate, these territories are going to be absolutely burned through
    -When someone quits they pretend like nothing happened and might not even talk about it. When they do eventually address it they always blame it on "their mom is really sick"
    -Pressure to attend every social event
    -90% of social events are happy hours
    -People don't know each other by their first name (that's how big this place is, and how much turnover there is!)


  6. « Great company »

    StarStarStarStarStar
    • Équilibre travail/vie privée
    • Culture et valeurs
    • Opportunités de carrière
    • Rémunération et avantages
    • Dirigeants
    Employé actuel - Employé anonyme - San Francisco, CA (États-Unis)
    Employé actuel - Employé anonyme - San Francisco, CA (États-Unis)
    Recommande
    Point de vue positif
    Approuve le PDG

    Je travaille chez Yelp à plein temps (Moins d'un an)

    Avantages

    Competitive salary, great atmosphere, relaxed environment

    Inconvénients

    bad commission structure, pay could be better. If you sell 20k a month which is your quota you'll only make about 51k your first year and selling 20k is not easy.

    Conseils à la direction

    Keep up the good work


  7. « Great Culture and Space for Growth and Mobility »

    StarStarStarStarStar
    • Équilibre travail/vie privée
    • Culture et valeurs
    • Opportunités de carrière
    • Rémunération et avantages
    • Dirigeants
    Employé actuel - Employé anonyme - San Francisco, CA (États-Unis)
    Employé actuel - Employé anonyme - San Francisco, CA (États-Unis)
    Recommande
    Point de vue positif
    Approuve le PDG

    Je travaille chez Yelp à plein temps

    Avantages

    Great culture centered around growth and teamwork. Employees have the flexibility to drive career and personal goals. Managers are generally receptive and in tune with challenges surrounding their team and work towards driving efficiency.

    Inconvénients

    Certain operational groups feel more valued than others. For example engineering groups are allotted budgets for weekly lunch but not other groups. Holiday and summer events are usually reserved for employees only (no plus 1s). The company as acknowledge these opportunities for improvement and is working on presenting solutions. We'll see.

    Conseils à la direction

    Look to immediate and adjacent teams for ideas on how to achieve department mandates / goals . If you agree with employees suggestions on meeting departmental mandates be the tailwind that gets that idea off the ground. Often times inaction can be equally as harmful as resistance.

  8. Utile (3)

    « Love my job, but change is desperately needed »

    StarStarStarStarStar
    • Équilibre travail/vie privée
    • Culture et valeurs
    • Opportunités de carrière
    • Rémunération et avantages
    • Dirigeants
    Employé actuel - Account Executive - Chicago, IL (États-Unis)
    Employé actuel - Account Executive - Chicago, IL (États-Unis)
    Recommande
    Point de vue positif
    Approuve le PDG

    Je travaille chez Yelp à plein temps (Plus d'un an)

    Avantages

    -Great work/life balance
    -401k
    -Paid holidays, decent PTO
    -Great pay and awesome commission structure
    -Free blue cross blue shield ppo
    -Free food/coffee barista
    -Work for a top company that sells an amazing product that truly changes business owners lives
    -Sell a product on a platform that people actually use
    -You get to have amazing conversations everyday with business owners regarding their business goals
    -Transparency with the job itself before being hired - If you are a potential new hire reading this, it is not a con to cold call. It’s quite rewarding helping small business owners grow their business at such a minimal cost. Company is very transparent from the get go that this job is tough, and literally tells you about 20 times during the interview process that it’s outbound calls everyday. It isn’t fair for somebody to say the job itself is a con when it couldn’t be more clearer this is what you are being hired to do.
    -Diversity is growing in the office
    -Online trainings available to help with owning your development
    -Grow professionally and personally
    -Very reasonable quotas (for people with sales experience)
    -Some amazing people that work here. You will certainly learn a ton of valuable skills that will help you grow your career, but yourself as well.
    -Strong company values
    -New head of office in the past year
    -I’ve had a very successful career here and still am
    -I love our product (I think I said that 3 times now) but it really is amazing
    -Managers are finally getting training because the head of offices recognizes that 90% of them were promoted to quickly
    -Head of office making changes, but will not happen overnight

    Inconvénients

    There’s a ton of pros at working at Yelp, but here are the real cons.

    -Young immature office - this office grew the fastest and they know that was a mistake. Our office desperately needs mature people who have a true desire to better themselves, want to learn, want to make money while having fun, has mental resilience, and wants a career. If you want to use Yelp as a resume booster only, you will fail and complain here. If you want to work hard please apply. We need you bad.
    -Rewards bad behavior - while our company has strong values, management doesn’t always live their words. You will have many reps sell extremely shady and get praise. A lot of praise. It can be extremely hypocritical to fire employees who get caught doing shady practices, but not others. It needs to be consistent across the board.
    -You have to fix people’s mistakes - Business owners truly don’t hate Yelp as an actual platform, they just don’t understand it. Business owners hate Yelp because of shady reps. They feel mislead, disrespected, and have their guard up because reps say some crazy stuff to get the sale. Some do get fired, but again, a lot get praise.
    Favoritism - it’s a problem. A BIG problem. You will not consistently feel like you fit in here unless you look like Ken or Barbie. I have witnessed people of color being treated differently (I do not feel it’s intentional, it’s a lack of educating management on culture), heavier set people treated differently, non-drinkers, and women. It definitely has a frat house/sorority house feel to it. I’m hoping this will change, and would love to see management hold themselves accountable by admitting it’s a problem.
    -Accountability with management - it is very unfair to hold reps accountable when their manager just simply sucks. While I’ve personally never had a problem hitting my numbers consistently, I witness reps being written up when they shouldn’t be.
    -Employees lack knowledge - most of them don’t understand marketing in general.

    Conseils à la direction

    Live your words. Solutions to cons listed above:

    Sometimes you have to make exceptions to policies. Get quality managers from other offices and pay them more to relocate to Chicago. We need it!!! The managers here wouldn’t have their job at another office. Our office will keep failing every single month if we don’t change this.

    Live your words. You can’t pick and choose who you want to enforce rules on. Admit and hold yourselves accountable that you reward bad behavior. You can never get recorded calls from these “high producing reps”

    Switch teams every 6months. You have to constantly be learning here, and if you’ve been working under the same manager and not producing, switch!! Don’t write these people up because their manger couldn’t help them. This goes for vets too. Vets quit because they stop learning. There needs to be more training.

    Educate and dedicate time for training- you want everyone to do exceed paths, but there’s no time so they barely get done. Outside of exceed, you need to educate employees weekly. There needs to be mandatory meetings to teach people how Google, FB, and other digital marketing works. Reps sound very uneducated when they’re talking to a business owners and they say I just signed a year contract with Google. Google doesn’t offer contracts. You can only have a consistent strong team of they are educated.

    Make managers take diversity training courses. They need to understand different cultures to have a winning office.


  9. Utile (1)

    « Great food »

    StarStarStarStarStar
    Ancien employé - Cook - Bartlett, TX (États-Unis)
    Ancien employé - Cook - Bartlett, TX (États-Unis)
    Recommande

    J'ai travaillé chez Yelp en Contrat Permanent (Moins d'un an)

    Avantages

    Nice company to work with

    Inconvénients

    Gets really busy during dinner time


  10. « Account Executive »

    StarStarStarStarStar
    • Opportunités de carrière
    • Rémunération et avantages
    Ancien employé - Account Executive - San Francisco, CA (États-Unis)
    Ancien employé - Account Executive - San Francisco, CA (États-Unis)
    Point de vue neutre
    Aucune opinion sur PDG

    J'ai travaillé chez Yelp en Contrat Permanent (Moins d'un an)

    Avantages

    - Good company culture. Yelp makes it super easy to meet recent grads living in the city just starting out their careers in tech.
    - A great training program that makes it very clear what you will be doing in the role.
    - Managers and directors do their best to support you and aid you with feedback to make you better.
    - Food upstairs and fun snacks on every floor.

    Inconvénients

    - Cold calling, a lot of it. Making anywhere from 60-70 dials a day, that's just the reality of the job.
    - Talking with people who a lot of the time do not want to hear from you.
    - Hard to move up in the company unless you are a top performer.
    - Lower starting salary than a lot of tech companies in the city.

    Conseils à la direction

    - Have more realistic expectations for daily expectations.
    - Make the job less about $ and more about the development of each individual person.


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