They first call and schedule you for an interview. When I showed up the first time, the TL forgot he scheduled an interview and they asked me to come back another day. I rescheduled and showed up my customary 15 minutes early. He was running late so I ended up waiting almost an hour. I was interviewed the first day, three different times, but three different groups of people. The process took a couple of hours. Thought I got the job, but they called a couple of days later and said I didn't get it! The interviews went really well, so I was surprised. They ended up changing their mind and hiring me a couple of weeks later. They asked all the regular questions regarding customer service. Just be yourself. Practice answering interview questions at home so you know what to expect.

Very simple, basic questions and received the job the next day. They asked me questions regarding company culture and my previous experience working with customer facing positions. I had two people interviewing me.