J'ai postulé en ligne. Le processus a pris 4 semaines. J'ai passé un entretien chez Waitrose en juin 2018
Entretien
Online questions and assessment. Took a while and went through various situations such as what would you do if... or prioritising tasks. Mentioned group interview but that never took place.
In person interview with another customer service advisor. Very formal and serious and I had the feeling they already knew who they were going to hire as they didn't seem as interested as I thought they would be.
Two people interviewing, though one seemed to not know what they were doing and kept referring to the other person.
A lot of questions and took a good half an hour.
Questions d'entretien [1]
Question 1
Some of the questions included:
If you had a line at the till how would you manage customer satisfaction/be efficient?
If you were doing one job and another colleague was doing another task and needed help or it wouldn't get done, how would you prioritise? What would you do?
How would you handle a rude customer?
How have you dealt with a difficult situation in the past and what have you learnt?
J'ai passé un entretien chez Waitrose (Londres, Angleterre)
Entretien
It was fine it was just a regular interview where they ask you how you would respond to certain customer service scenarios It was fine it was just a regular interview where they ask you how you would respond to certain customer service scenarios It was fine it was just a regular interview where they ask you how you would respond to certain customer service scenarios
Questions d'entretien [1]
Question 1
How would you respond if a customer wanted your opinion on what they should order
J'ai postulé en ligne. J'ai passé un entretien chez Waitrose
Entretien
Online test multiple choice scenario questions an ranking yourself, then 2nd stage is interview and work in group to solve questions like e.g. what do you do if we don't have a certain product a customer wants
J'ai passé un entretien chez Waitrose (Welwyn Garden City, England)
Entretien
Group interview, had several people split into smaller groups which they then asked to collaborate on questions. Seemed important to be communicative, and open to the feedback of others interviewing.
Questions d'entretien [1]
Question 1
What are the importnant aspects to customer care to consider whilst being a JL partner.
