I was recruited through my school and contacted initially via email. My recruiter was incredibly friendly and helpful, not to mention responded quickly to my questions/responses. My first interview was over the phone and lasted about 45-50 minutes. She asked some basic finance questions and what I knew about the company. Personality questions were fine and she seemed genuinely interested, making the process a bit more comfortable. The second interview was on-site; we gathered for an initial presentation, then split off to have our individual interviews. These lasted two hours (one hour with two different people). The first person asked many, many questions about extremely specific customer service examples I have encountered and asked for lots of detail. The second interviewer asked a few basic questions, but then the dreaded "case study" process. I was given 15 minutes to go over a case study and any company policies that related to the "client's" problem, then we went over my answers and finished with an example phone call with the client who was really the interviewer. Going over answers was easy, but the pretend call was nerve wracking and, quite frankly, silly, in my opinion. It is supposed to test how you handle things but really, there's no way anyone could expertly handle the call because you haven't been through training yet.

Interview was good, Interviewer provided alot of information containing to the job description and the benefits. They provided STAR example questions to get a better understanding of who I was and what I can possibly offer to the environment