J'ai postulé en ligne. Le processus a pris 2 semaines. J'ai passé un entretien chez Vanguard
Entretien
Several hour long interview. Require you to cite experiences in which you went the extra mile and thought outside the box if you want to get hired. Customer service experience is a big plus.
Questions d'entretien [1]
Question 1
A case study regarding an angry high net worth customer. Requires you to think critically and not just say what you think they want to hear (because it's probably not what they actually wanted to hear anyway).
J'ai passé un entretien chez Vanguard (Charlotte, NC)
Entretien
Interview was good, Interviewer provided alot of information containing to the job description and the benefits. They provided STAR example questions to get a better understanding of who I was and what I can possibly offer to the environment
J'ai postulé en ligne. Le processus a pris 1 semaine. J'ai passé un entretien chez Vanguard (Charlotte, NC) en août 2021
Entretien
The interview was a two step process, the phone screen was about 15 mins and they were mainly looking for clarity of your voice and if you are articulate. The virtual 1-on-1 interview was fairly easy, about 6 STAR-based questions regarding customer service, communication skills, and learning agility.
Questions d'entretien [1]
Question 1
Tell me about a recent time where you had to develop rapport and maintain a relationship with a client or customer?
Role playing situation. Simulated call between customer and you in the role. Asked about interest in role and background. What would make you succeed. Interviewer observed how you handle a phone call
