J'ai postulé en ligne. Le processus a pris 4 semaines. J'ai passé un entretien chez Vanguard
Entretien
After Applying online I was contacted to set up an initial phone screen/interview. This interview was fairly quick and basic, just checking on background and asking mostly straight forward questions. The next step was filling an employment application and scheduling an in person interview. Then in person was a series of two interviews. One being a role playing activity where you are given a scenario where there is a problem with a client of the company and you have to communicate and work out a solution. The second part is a typical behavioral interview.
Questions d'entretien [1]
Question 1
Tell a situation where you had to explain a complex process to an individual or group, how you did so, what was the outcome, and what you would have done differently.
J'ai passé un entretien chez Vanguard (Charlotte, NC)
Entretien
Interview was good, Interviewer provided alot of information containing to the job description and the benefits. They provided STAR example questions to get a better understanding of who I was and what I can possibly offer to the environment
J'ai postulé en ligne. Le processus a pris 1 semaine. J'ai passé un entretien chez Vanguard (Charlotte, NC) en août 2021
Entretien
The interview was a two step process, the phone screen was about 15 mins and they were mainly looking for clarity of your voice and if you are articulate. The virtual 1-on-1 interview was fairly easy, about 6 STAR-based questions regarding customer service, communication skills, and learning agility.
Questions d'entretien [1]
Question 1
Tell me about a recent time where you had to develop rapport and maintain a relationship with a client or customer?
Role playing situation. Simulated call between customer and you in the role. Asked about interest in role and background. What would make you succeed. Interviewer observed how you handle a phone call
