I applied for the position the same week it was posted. I read an article that USAA gets TONS of resumes so you want to apply as soon as it posts because if you wait a day, the hiring manager most likely has already picked a pool of people. A week after I applied, I received the online assessment to complete. Make sure you check your email daily because they only give 3 days to complete and ensure you answer honestly because they look for trends to ensure you are answering honestly. USAA is all about ethics and honesty so they are looking for people that align with their values. After completing the online assessment it took 2 weeks to receive an email to confirm my phone interview. They say the interview is with a recruiter and is 10-20 mins and is basically job descriptions but my call was much longer and I was asked many questions. I would prepare for a full phone interview. The conversation ended with the recruiter asking me to come in for face-to-face interview. I met with two managers the next week who made me feel comfortable, but I also made sure I was prepared and studies behavior interview questions. After my interview I received a phone call a hour later offering me the position. I heard of another new hire who also got hired right after the interview so I think that was a trend. Study the business, values, job, and behavioral questions. Use real life examples and how you overcame the situation.

I applied on line, received assessment test via email, two days later recieved a email for on the phone interview. The lady was nice during the interview asked a lot of behavorial questions. However at the end of the interview question...I knew I did not get the job or make it to the next phase.