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      Recherches associées: Avis sur USAA | Offres d’emploi chez USAA | Salaires chez USAA | Avantages sociaux chez USAA
      Entretiens chez USAAEntretiens d’embauche pour Customer Service Representative chez USAAEntretien chez USAA


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      Entretien pour Customer Service Representative

      27 juin 2016
      Candidat à l'entretien anonyme
      Tampa, FL
      Aucune offre
      Expérience négative
      Entretien moyen

      Candidature

      J'ai postulé en ligne. Le processus a pris 1 jour. J'ai passé un entretien chez USAA (Tampa, FL) en juin 2016

      Entretien

      I applied online and did the assessment. The very next day I had an email inviting me for a phone interview. I prepared for the phone interview, and then about two hours before my interview I received an interview saying a different date and time. I emailed the recruiter back and asked if it was switched. She stated that it has. Well, I went about my day. I looked at my phone and seen that I had a missed call. It was a different recruiter on my voicemail saying that she will give me a few minutes to call her back before she moves on. Well, that was over an hour later that I got the message. I still called her back and told her that I received an email about the time change. She was unaware. I told her I would forward her the email but she said it was fine and that we would do the interview on the day and time that the email said. Well, the day came and my phone interview was at 230pm. I waited until 330pm and STILL NO CALL! I was upset because I was looking forward to the opportunity. I do not think that it is right that they did not call because I based my entire day around this (i have 3 kids whom I needed to get care for during the interview time to make sure it was quiet) and it is rather unprofessional not to do what you say you are going to do. I emailed the recruiter and asked if there was miscommunication between the other recruiters and no response. I emailed again asking if there was a way that we would reschedule since nobody called me and NO RESPONSE. Very rude and unprofessional. I would put the names on here but I am not going to stoop down to their levels.

      Questions d'entretien [1]

      Question 1

      The did not even do a phone interview because they never called.
      Répondre à cette question
      2

      Autres retours d’entretien d’embauche pour un poste comme Customer Service Representative chez USAA

      Entretien pour Customer Service Representative (CSR)

      1 oct. 2025
      Employé (anonyme)
      San Antonio, TX
      Offre acceptée
      Expérience neutre
      Entretien moyen

      Candidature

      J'ai passé un entretien chez USAA (San Antonio, TX)

      Entretien

      Easy and super fast, it took me 2 weeks total from applying until getting an offer. Phone screen interview, and then in person with hiring manager. In person took about 30 minutes

      Questions d'entretien [1]

      Question 1

      Situation questions using star method
      Répondre à cette question

      Entretien pour Customer Service Representative

      9 juil. 2025
      Candidat à l'entretien anonyme
      Offre refusée
      Expérience positive
      Entretien moyen

      Candidature

      J'ai passé un entretien chez USAA

      Entretien

      After filling out the initial application I was invited to take an online skills assessment which included timed portions and was fairly lengthy. There was also a brief phone screening, and then an in person interview with the manager.

      Questions d'entretien [1]

      Question 1

      Why do you want to work for USAA?
      Répondre à cette question
      1

      Entretien pour Customer Service Representative

      28 avr. 2025
      Candidat à l'entretien anonyme
      San Antonio, TX
      Offre refusée
      Expérience négative
      Entretien difficile

      Candidature

      J'ai passé un entretien chez USAA (San Antonio, TX)

      Entretien

      Very specific questions. Be really prepared to come up with a story on the spot. Nothing to do with the job description. They want you to sound like a robot.

      Questions d'entretien [1]

      Question 1

      Who was your favorite employer and why
      Répondre à cette question

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