Applied directly through the company website, was asked to take an assessment. Received an email from a recruiter asking for an interview. The recruiter was monotone, completely un-talkative and unfriendly and there were long bouts of silence from her throughout the whole interview. Afterwards she said my background check process would start right then and she set me up with a "formal interview" with the hiring manger. I got drug tested, did the background check with Hireright (awful experience with them). I had the second phone interview with two managers (because I am out of state) which lasted 45 minutes, typical star behavioral questions, the manager was friendly, what do you like about USAA, etc etc. I have over 3 years of auto claims experience and a degree yet they wanted to start me off at 38,000 which is ridiculous and not worth the move out of state. The hiring manager said she hoped to see me in Phoenix and that I would hear from them in 5-10 business days. There were issues that delayed my background check Hireright took forever and a day to verify my high school education because the high school was out on spring break I ended up having to send in my diploma and eventually they just submitted the info the USAA without it, still waiting to see what comes of that. Tried to contact the recruiter twice during the process and haven't had my call returned, she never answers her phone. I even responded by email to one of the HR reps asking for a copy of my diploma, I never got an email confirmation of any sort that she received it. Still waiting for an offer but after reading these previous reviews it is safe to assume just because they pay for you to do the background check doesn't mean you're "in" with the company. Over all the whole process has been unclear, uncertain, unpleasant and a huge hassle, which so far has not paid off. If the process has started off like this I can't imagine what working for the company is like. And after reading the company reviews on glass door about the call center, high stress, low pay, bad micromanaging and bad management and bad HR, if they even offer me the job I don't think I want it anymore. If I don't get an offer I think I might have dodged a bullet.

Applied for the job. Got an email notification to take a test. Two weeks later got a call and did a phone interview. Upbeat, positive phone interview -process seemed hopeful. Set up a face to face meeting at the Chesapeake VA office with the hiring manager. Sadly, after interviewing with the hiring manager, who was not even a portion of how upbeat and as excited as the phone agent-I walked away knowing that -this call center would not be fit for my upbeat personality.