First had a telephone interview and then a face-to-face with two managers. Relatively informal with plenty of opportunities to ask questions and find out more about the company and the department.

An IQ test followed by an over the phone interview that lasts about 45 minutes. The in person interview takes 3 hours. During the three hours you tour the building, listen to a few calls, answer your own call followed by the actual interview. Your interview is then reviewed by a team.