I applied online via the Starbucks career site and was called in a matter of hours. The initial call was a screening process in which the manager asked me to share a little about myself and asked a few questions related to availability and what type of work I'm looking for. We set up an interview for the next day. The first interview was with the manager I spoke with on the phone the day before. We chatted for a bit and she asked me questions about myself and my work experience and then we dove into the actual interview. The Interview was behavioral; a lot of questions like, "Tell me about a time you felt you let down a customer". More based on how you interact with people and customer service. Some of the questions were difficult, but they give you plenty of time and can explain it a different way. The second interview was at a different store with a different manager. This interview was much more intense. A lot of scenario questions intermixed with own experience questions. The questions revolved around supervising employees, how you handle conflict, how you perceive yourself as a supervisor, etc.

It was not as bad as I thought, they asked me about my values, we talked about experiences with customers ( they are very big on treating customers right so a big emphasis on this) and time management