1. Casual call from a recruiter 2. Written exercise 3. Casual call from manager of Live Support department 4. In office interview - written exercise 5. In office interview - future coworker - icebreakers 6. In office interview - other office managers - personality assessment, work history 7. In office interview - casual chat with manager's manager and brief tour of office 8. In office interview - chat with manager of department 9. . In office interview - casual call to recruiter