Interview process started with a email asking if i would like a telephone interview & what time & date would be most convenient. Scott Coupland phoned at the exacted time as organised. Then a face to face interview was organised with Joe Gould. Then a field day was organised. All though this process Scott kept in touch to see how i was progressing which i found helpful.

The process starts with an online assessment involving competency based questions along with a mock phone call and video recording of your customer service skills. The next stage involves a phone call talking more about the role and answering basic eligibility questions. Afterwards you have a lengthy video call with the local management team to go into further detail about your history and skills. Final stage is a going out field for a couple hours to get a hands on talk with a technician. The whole recruitment team (Christian, Amy, Claire) were exceptional and made the experience more grounded and friendly. Also thanks to the technician Ben for the great insight into the job.