Simple question and answer. Answer questions about work history and experience in customer service, as well as being able to conduct yourself in a professional manner. Generally, when you make it to the interview stage, you are set for the job. Questions may include examples of how you have dealt with customer complaints, whether you are able to multi-task, etc.

Slow and not very helpful - found the whole process a bit rushed and not good for me. I am glad I did not get the role, to be honest.