Applied online on a Friday. Got a call for an interview the following Monday. Interview was set up for the upcoming Thursday. Interviewed with a manager (not sure if operations or general manager) for about 35 minutes. She had a clipboard and told me that she had questions that she was required to ask.The first question I was asked was why I wanted to work at PetSmart. Second question was if I owned any pets, what kind, how long, and if I had experience with animals other than the ones I have owned. All other questions were hypothetical retail-based questions, such as if you are dealing with an angry/difficult customer, how would you handle the situation? if a customer asks you a question you don't know the answer to, how would you handle the situation? if there is a policy that you don't agree with, how would you handle it? how would you explain something technical in an easily understandable way to a customer/associate? Etc Etc. It was a fairly straightforward interview. We talked about the dog that I had adopted from a local shelter that held it's adoption drives in that particular store, how I'm an animal science major and had extensive knowledge of animal behavior, animal anatomy and physiology, and illness prevention techniques. When she was done asking me questions, she brought in the second manager and she asked me to tell her a little about myself, etc. then she brought me out onto the floor where we did a roleplay exercise. She played a customer with a daughter that had a barbie themed room and wanted a fishtank to match. After that was over, they handed me the paperwork for a drug test and told me to go take it. Was worried about it, because one of my medications will give a positive. Told them this, and she thanked me for my candor. At no point, did she or the lab techs write down any medications I was on. Lab tech told me that if it came back positive, a medical review specialist would contact me to get my prescription info and they would verify it. This never happened. Drug test results came back on Tuesday of the next week, and the manager that called me said that everything came back good and wanted to know when I could come in to start my training, and what shirt size I wear.
