I applied online and waited several weeks for notification. I received a call from the PetsHotel manager asking for a phone screening. This location did not have a position open within in the hotel but did in retail/cashiering and stocking (resume collecting). The phone screening included questions about relatable experience in pet care or retail. The manager provided information on the job description and answered questions about scheduling and training. If the phone screening is successful and you decide to pursue further, the manager will set up a one-to-one interview (more in-depth with questions about your skills and hypothetical situations). The phone-screening lasted around 20 minutes. Have your resume, a notepad, and maybe your references if you have any when answer or calling back for a phone screening. I was not asked about my given references but it is best to be prepared if need it. My one-to-one interview was scheduled several days after the phone screening. If the one-to-one interview is successful, the manager may schedule a second interview with the store manager. The first interview was about 30-35 minutes long. Good luck to anyone applying for a position - be confident, practice for your interview, and do the best you can!