First of all there was a series of on-line role plays to discover whether or not you are suitable for the job applied for. If suitable, then you will be congratulated and invited to an interview in store. This interview consisted for a role play in which a member of staff pretends to be a customer with a certain need. You have 10 minutes to prepare, by making notes and revising the provided material the will be useful to the role play. Then a store manger will finish off the interview process by a brief interview, consisting of simple questions, which are asked in quite an informal style.