Filled out an online application which included answering multiple choice questions about how I would deal with different situations with customers for example helping a customer who looks confused, dealing with conflict with a customer. Invited to interview stage where I did a role play involving an unhappy customer who had ordered a cake for a friend's birhtday but it hadn't arrived. Relatively straightforward to apologise for the mistake and to offer a voucher to spend in store on an alternative cake.

The interview was very informal - more like a chat. Got asked about my previous work experience from my cv and the skills I gained from those experiences, Lasted around 10-15 minutes.