30-minute phone/ video interview after about a week of receiving your application. Mainly focused on customer service experience and previous background. They are not transparent about salary and say it depends on " what you bring to the table". As a company they do not communicate well or follow up on emails. Then you will randomly hear from someone else reaching out to you to set up another " initial" interview when you've already had it. After letting them know that you've already spoken to a team member (mind you the person who interviewed me had the role prior and was reluctant to share any details about it) which is a huge red flag) you will receive a cold copy paste email saying they want to go with another candidate. One of the worst weirdest interview processes especially for a luxury brand I've ever experienced. Approach with caution!!