First had a phone screening with a very friendly recruiter. I felt very comfortable during the 30 minute conversation. They will ask one or two behavioral questions and also why you want to work in the role. Got scheduled for a video interview next. I was really nervous since this was my first time interviewing virtually. It lasted roughly an hour. I was interviewed by two supervisors. They were very friendly. They did ask 4 behavioral questions and they were not ones I studied, so had to think of good answers on the fly. It went well though. They also asked me one role play question. They gave me 3 possible answers and I had to pick my most to least favorite and why. Overall good experience and received a job offer a few days later.

The 1st interview was a phone interview with an Indian woman who sounded like she didn't want to be there and I could barely understand what she was asking me. There was multiple times I asked her to repeat herself 3-4 times and still couldn't understand her so just answered what I thought she was asking. What a disaster. I asked tough questions because I knew this was a micromanaged, typical call center torture job. she of course confirmed a high turnover. This is the 1st writing on the wall, wont be applying here anymore.