Applied online, received an email from the hiring recruiter within a couple of days, scheduled a phone interview with that recruiter for the following week. After the phone interview, the recruiter scheduled the in-person interview for the following week. Went in to reception, they called the interviewing manager. The first round of questions was with a team manager and a person who was on the fast track senior training program. After that round of questioning (30-45 minutes) I took a few online skills tests and then I sat with an employee to watch her take a call. Then I met with another team manager to answer more questions (another 30 minutes). That team manager informed me of next steps and advised I would be contacted if they were going to start me in the next training group (over a month from the interview date). I went home, completed a background check through a third party then waited over 3 weeks before getting a call with a job offer.

Due to COVID they now have an introductory interview where you speak directly into your phone while the program records your answer. They have three questions, you have two chances per question to record your answer. You can move at your own pace. It’s great because you have time to think about your answer.