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      Entretien pour Customer Support Specialist

      6 juin 2019
      Candidat à l'entretien anonyme
      Aucune offre
      Expérience neutre

      Autres retours d’entretien d’embauche pour un poste comme Customer Support Specialist chez HubSpot

      Entretien pour Customer Support Specialist

      22 juin 2026
      Candidat à l'entretien anonyme
      Aucune offre
      Expérience neutre
      Entretien difficile

      Candidature

      J'ai passé un entretien chez HubSpot

      Entretien

      The hiring process consists of an initial HR interview to assess cultural fit, followed by a technical interview to evaluate skills, and concludes with three separate one-on-one interviews with different managers expecting STAR responses.

      Questions d'entretien [1]

      Question 1

      Tell me about a time you had conflict with a coworker or colleague, and how did you overcome it?
      Répondre à cette question
      Entretien moyen

      Candidature

      J'ai postulé en ligne. Le processus a pris 4 semaines. J'ai passé un entretien chez HubSpot en juin 2019

      Entretien

      For me, this was a pretty uneventful interview process. I really do not think my experience was the usual for them but 'meh' is exactly how I felt about it. I submitted an application on their website on May 9th and heard back quite quickly about a submitting my availability for a phone interview for the week of the 20th. I did so and received a confirmation for May 27th, the following week. This seemed a little odd to me, especially since that was Memorial Day but I did not want to push the interview off for even longer. On that day, I did not receive a call. I figured this must have been a mix up, not taking into account the holiday. I emailed my interviewer that afternoon about the mix up, no reply. Two days later, I had a voicemail from my recruiter saying I had missed my time on the 29th and if I would like to reschedule, I should send him an email. He definitely had me confused with another candidate based on the schedule mix up and he had the location I applied for wrong. A little bit of a turn off from the company but I know life can be hectic and I was willing to make it work. I emailed him again about what I thought was happening and decided on a new time to talk. I had read so many great reviews about the interview process so I wasn't going to hold a grudge. I had a phone interview a week later and it was just as anticlimactic as the process had previously been. He called me on a mobile phone and then needed to hang up 30 seconds later to switch to his landline. I was asked the 3 most generic questions in interview history and have never felt more uninteresting in my life. He said he used to work in the field I am currently working in and that it 'sucked'. Oh well. It lasted about 15 minutes and to be honest, I was happy when it was over. Two days later, I had computer generated generic email stating that they had reviewed my application and that we would not be moving forward. As I said before, I do not think this is how they usually do business. Perhaps he was just having a bad month. I'll look at it as a good opportunity for getting my resume cleaned up.

      Questions d'entretien [3]

      Question 1

      How did you hear about HubSpot?
      Répondre à cette question

      Question 2

      What do you know about HubSpot?
      Répondre à cette question

      Question 3

      What are your salary expectations?
      Répondre à cette question
      1
      avatar
      Réponse de HubSpot
      6y
      Hi there - I'm sorry for the delayed follow up on this one, particularly given the subpar experience you had. I've shared your feedback with our Customer Support recruiting team - this is a really good learning opportunity particularly for newer folks on the team and we're making sure that everyone is approaching their phone interviews with candidates in a way that is human and authentic as well as thorough and thoughtful. Thanks for the push to get better here - I appreciate it. Best, Becky

      Entretien pour Customer Support Specialist

      1 mai 2026
      Candidat à l'entretien anonyme
      Aucune offre
      Expérience positive
      Entretien difficile

      Candidature

      J'ai postulé en ligne. J'ai passé un entretien chez HubSpot

      Entretien

      It is a 5 step interview process, with the 1st one being a phone screening, then a video call/interactive assignment, and then finally three 30 minute back to back interviews for the 3rd and final round.

      Entretien pour Customer Support Specialist

      22 avr. 2026
      Candidat à l'entretien anonyme
      Aucune offre
      Expérience positive
      Entretien moyen

      Candidature

      J'ai postulé via la recommandation d'un employé. Le processus a pris 4 semaines. J'ai passé un entretien chez HubSpot en avr. 2026

      Entretien

      Three rounds: -Screening with recruiter -Technical (live troubleshooting with a manager) -Behavioral (3-30 minute interviews with managers) The recruiter offers prep sessions before the 2nd and 3rd rounds. Take advantage of them as they’ll explicitly walk you through how to prepare.