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      Recherches associées: Avis sur Forrester | Offres d’emploi chez Forrester | Salaires chez Forrester | Avantages sociaux chez Forrester
      Entretiens chez ForresterEntretiens d’embauche pour Customer Success Manager chez ForresterEntretien chez Forrester


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      Entretien pour Customer Success Manager

      31 août 2018
      Candidat à l'entretien anonyme
      Londres, Angleterre
      Aucune offre
      Expérience négative
      Entretien moyen

      Candidature

      J'ai postulé en ligne. Le processus a pris 4 semaines. J'ai passé un entretien chez Forrester (Londres, Angleterre) en juil. 2018

      Entretien

      The interview process was made of four stages. I took part in three of them. Interview with HR went well, classic questions about experience, skills and expectations. This phone interview was followed by another phone interview with the Manager of the team. It also went well, the interviewer was nice and I felt at ease. Questions were traditional, included my experience, skills and I had the opportunity to know more about the internal organisation. A week after, on-site interview with three interviewers was arranged. It was not a panel interview; I spoke with every manager separately. At this stage, the questions were more specific and related to typical scenarios, such as communication with customers and hierarchy, understanding of the role and description of my current role. First and last interviewers were polite and, despite the fact it was clear from the beginning I was not the type of profile they were looking for, I felt at ease. The second interviewer was arrogant and dismissive. She presented herself as someone that does not have time to resolve other people's problems. Is it something to say during an interview? I did not feel I would have wanted to work with her anyway. After the interview I did not receive any feedback for two weeks, despite I sent a polite email after one. Feedback was the shocking part of the process: HR copied and pasted a part of the sentence they received as from the managers (How do I know? Syntax was not correct and the first part of the sentence did not match the second one) and they informed me, with slightly nicer words but not so nice, that they did not think I was clever enough to work for Forrester. Funny enough, this information was delivered with an incorrect sentence!

      Questions d'entretien [1]

      Question 1

      Our customer are often high in the hierarchy of their company - how do you feel about having to talk to these type of customers? How do you communicate with the high hierarchy of your current company?
      Répondre à cette question

      Autres retours d’entretien d’embauche pour un poste comme Customer Success Manager chez Forrester

      Entretien pour Customer Success Manager

      21 oct. 2025
      Candidat à l'entretien anonyme
      Cambridge, MA
      Aucune offre
      Expérience négative
      Entretien difficile

      Candidature

      J'ai postulé en ligne. Le processus a pris 5 semaines. J'ai passé un entretien chez Forrester (Cambridge, MA) en juin 2025

      Entretien

      Interview process was really long, took over a month, had 5 rounds which included a 1 hour presentation. The final round which is typically 2-3 candidates max, had 6 candidates. Feedback was super vague.

      Questions d'entretien [1]

      Question 1

      They asked me to perform a QBR presentation with 4 managers.
      Répondre à cette question

      Entretien pour Customer Success Manager

      1 avr. 2025
      Candidat à l'entretien anonyme
      Aucune offre
      Expérience négative
      Entretien facile

      Candidature

      J'ai postulé en ligne. J'ai passé un entretien chez Forrester en avr. 2025

      Entretien

      The job description for this role stated $73k-$120k - quite the range. On my initial phone screen, the recruiter said it was a firm $73,000 with no flexibility. I'd be taking a step backwards even at $120k. Complete waste of a candidates time.

      Questions d'entretien [1]

      Question 1

      What are you targeting for your compensation?
      1 réponse

      Entretien pour Customer Success Manager

      14 mai 2024
      Candidat à l'entretien anonyme
      Aucune offre
      Expérience négative
      Entretien moyen

      Candidature

      J'ai postulé en ligne. Le processus a pris 1 semaine. J'ai passé un entretien chez Forrester en avr. 2024

      Entretien

      submitting cv, introductory call, followed by an interview with the manager, and then a case study. The day before the first interview, the interview invite was postponed to the following day without the interviewer informing me, which was not the best since an email could have been nice. I was rejected after the introductory which only lasted 15-minutes and I got asked only three questions (tell me about your experience, salary expectations, and visa sponsorship for the UK). Working for their direct competitors, Rejection at this stage (e.g., only after a 15-minutes conversation) was unexpected I thought that my skills would align quite well with the job requirements. Hence, I politely replied to the rejection email asking for feedback, but I never got a reply from them....

      Questions d'entretien [1]

      Question 1

      Tell me about yourself, salary expectations, whether or not I need a visa
      Répondre à cette question

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