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      Entretiens chez EventbriteEntretiens d’embauche pour Client Services Representative chez EventbriteEntretien chez Eventbrite


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      Entretien pour Client Services Representative

      22 avr. 2014
      Candidat à l'entretien anonyme
      Aucune offre
      Expérience positive

      Autres retours d’entretien d’embauche pour un poste comme Client Services Representative chez Eventbrite

      Entretien pour Client Services Representative

      21 juil. 2014
      Employé (anonyme)
      Nashville, TN
      Offre acceptée
      Entretien moyen

      Candidature

      J'ai postulé en ligne. J'ai passé un entretien chez Eventbrite en mars 2014

      Entretien

      The interview process took around 15 days. I was interviewing remotely, so my process took a bit longer. I really enjoyed most of my interview process. The more I researched Eventbrite, read interviews with Kevin & Julia Hartz, the co-founders of the company, and spoke with employees at various levels throughout the process, I became increasingly impressed and excited about what they do and how they do it. It was clear to me that they've succeeded in building a dynamic culture that has resulted in buy-in and dedication from their employees, which has resulted in many accolades and unbelievable growth of their company over the recent months. The only part of the interview process that was difficult for me was that it didn't feel they respected my time in several instances. For example, I had taken paid time off my current job in order to interview during the time they scheduled, and without letting me know they were hours late for one interview, then emailed me telling me the position had been filled, then called me to say they had made a mistake and wanted to reschedule me. At that point, they could only reschedule me for the next day (another work day for me) and basically told me I'd just have to take whatever time they offered and take more time off work if I wanted to continue in the process. A part of that is understandable as I was the one seeking employment, but it also felt like they could have offered a bit of flexibility on their end considering they were the ones who had made a mistake and were now costing me even more time off work. However, each person I spoke with, from the initial interview, to the follow up, to the final interview, I found to be engaging, well spoken, knowledgeable about the company and it's endeavors, and very encouraging to me as a potential employee. Based on my conversations with each of them, I was very surprised when I didn't get an offer. (To be clear, not because I think I was the most deserving candidate, as I'm sure there were several, but because some of the verbiage and leading questions led me to believe they were going to be making an offer). All in all, if another position were to come open I would love the opportunity to work at Eventbrite. I left the process feeling inspired by their hard work and success, and confident that I would have been a great fit to continue and even improve upon the work they are doing.

      Questions d'entretien [1]

      Question 1

      There was a "trick" question of sorts regarding the fees charged to the event organizer that I knew the answer to in hindsight, but based on the way it was asked I panicked and made it more difficult than it was. I would just say read through the FAQ section on the website and you'll be fine!
      Répondre à cette question
      4
      Expérience positive
      Entretien moyen

      Candidature

      J'ai postulé en ligne. Le processus a pris 2 semaines. J'ai passé un entretien chez Eventbrite (Nashville, TN) en juil. 2014

      Entretien

      The entire interview process was quick and simple. After initially submitting my application, I was asked the very next day through email to complete an assessment; this required math skills, grammar skills, critical thinking, and researching their website. Two days later, I was asked to schedule a phone interview, which took place five days later. The phone interviewer asked me the initial "tell me about yourself" question and then proceeded onto questions about past difficult experiences in customer service and how I overcame them. The next part of the interview was a call simulation (they didn't expect me to know the answers right away, but were definitely looking for me to handle not knowing an answer with the right attitude), and then a quick wrap-up conversation. The interviewer was engaging and informative, and the interview lasted around 40 minutes. I was invited to an in-person interview just hours after the phone interview, which I had to schedule for 1 week later due to conflicts, but they were prepared to interview me within a few days had I been able to. The in-person interviewers were very laid-back and friendly but obviously prepared. I took 30 minutes with one interviewer, then 40 minutes with another interviewer. Their questions about my work background and interest in the company were straightforward, though I did get a couple "for-fun" questions like "what is your spirit animal?". It was clear that they were looking for someone who would fit in with the laid-back start-up culture. Afterwards, I sent a follow-up email thanking them. Three days later, they said they were moving forward with the process and just had to check my references. Three days after that, I was extended an offer by phone, which I accepted. The entire process took less than 3 weeks, and I found it simple and even fun.

      Questions d'entretien [1]

      Question 1

      (Phone interview) "Can you show me how to do reserved seating for my events?"
      Répondre à cette question
      8

      Entretien pour Client Services Representative

      15 août 2014
      Employé (anonyme)
      Nashville, TN
      Offre acceptée
      Expérience positive
      Entretien moyen

      Candidature

      J'ai postulé en ligne. Le processus a pris 2 semaines. J'ai passé un entretien chez Eventbrite (Nashville, TN) en juil. 2014

      Entretien

      The interview process was relatively thorough, but did not take too long. There were stages of the process - beginning with a written assessment, then a phone interview and role play, then multiple in-person interviews, and finally conversations with references. That being said, even while interviewing, the everyone at Eventbrite makes you feel right at home the moment you walk into the office.

      Questions d'entretien [1]

      Question 1

      A lot of questions about past experience and personal opinions about the ways to best serve a client.
      Répondre à cette question
      3

      Entretien pour Client Services Representative

      23 juil. 2014
      Candidat à l'entretien anonyme
      Nashville, TN
      Aucune offre
      Expérience positive
      Entretien moyen

      Candidature

      J'ai postulé en ligne. Le processus a pris 3 semaines. J'ai passé un entretien chez Eventbrite (Nashville, TN) en juil. 2014

      Entretien

      Two days after applying, I was asked to do an online assessment. It covered logical math, resourcefulness, and written communication skills. The next day I was sent an email that said they "like my style" and was asked to pick a time for a phone interview. The phone interview began with a few basic questions, tell me about yourself, what is a time you gave/got good customer service, why do you want to work at Eventbrite, etc. Then we began the mock customer service call portion. I had to walk her thru some basic questions an event organizer would have when setting up their event on the website. My best advice would be to set up an account and go thru the process of setting up an event before your interview (just don't publish it.) Really look around the dashboard, and make sure you set up your event as paid tickets and not free. This and looking around some of the FAQ's in the help center will prepare you to do well. I did not get a full time position, but am still going to interview for a part-time position.

      Questions d'entretien [1]

      Question 1

      They asked how to set your eventbrite fees to be absorbed by the purchaser (or maybe not absorbed, I can't remember.) But because I had set up my event to be free, I hadn't seen that part of the process and missed that question.
      Répondre à cette question