It was a couple steps but none too difficult, it was a brief interview answering basic interview questions i.e What experience do you have with customer service, tell me a time you had to calm a customer down, questions on sales experience. Then a brief typing test which was literally 1 minute. Once they accepted me to the next stage we then had a group meeting to give us more info on the work we would do and they explained the attendance policy and asked if I needed time off over the next 90 days, we did a short role play which was not difficult and it was not something scary and I hate being put on the spot I front of strangers, after that they did a brief back ground check and a drug test and then I was offered the role.