It was definitely a longer process than other interviews, but everyone was very kind and genuinely wanted to try and see if I would be a good fit. You first do an interview in which you record yourself answering specific questions (through software they provide). After that, you do two interviews, and each interview consists of two interviewers.
Questions d'entretien [1]
Question 1
They asked how I would handle an irritated or unhappy customer.
Thank you for leaving us this feedback! I'm glad that you had a positive experience overall and will take your point of it being a long process back to the team to see where we can improve!
Best,
Brandon
Head of Talent
Autres retours d’entretien d’embauche pour un poste comme Customer Service Representative chez BambooHR
Phone call with HR. Describes position and benefits, also determines initial fit for position. Zoom interview with hiring manager is next. They ask more detailed questions and want more in depth responses.
Questions d'entretien [1]
Question 1
One specific example I dealt with a customer that had an issue.
Hi--thanks so much for taking the time to leave us feedback on your interview here. We hope you'll consider applying to BambooHR again in the future!
Brandon
Head of Talent
J'ai postulé via un recruteur. Le processus a pris 4 semaines. J'ai passé un entretien chez BambooHR
Entretien
A month-long interview process that required 3 interviews before being rejected. Then, when re-applying, I was told that I was not a candidate anymore without any additional follow-up or context. A very frustrating process as they do give you a start date, but then will reject you within the 2 week window that you would normally be putting in your 2 weeks.
Questions d'entretien [1]
Question 1
An example of a time that you improved a customer's overall experience with the company.
Thank you so much for sharing your experience with us during your interview. We want all of our candidates to feel like they enjoyed the process, whether or not they end up joining us. Clearly we can do better and we are committed to that. We will take this feedback into account as we review the interview process for these roles moving forward to ensure it has the right balance of personal interaction with the team.
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