It was first a Video Interview. Dress professionally. You get a practice round and then you have 30 secs to prepare for each question. Then you get to do the Math and Verbal Assessment- Have a pen and paper ready-it's not mental math, something you have to calculate. and for verbal, they pretty much want to know if you have a good demand of english. 3) In-person interview
Questions d'entretien [1]
Question 1
1) Behavioural Question- describe a time you received criticism, how did you handle it... 2) Online simulation asks you to act as an agent and then you're put in 1-2 scenarios.. 3) very similar to the Video interview.
J'ai postulé en ligne. J'ai passé un entretien chez BMO Financial Group (Mississauga, ON) en déc. 2018
Entretien
First I applied online and then I performed a mock -call center assessment
I was invited for a phone interview. After phone interview I was invited for 1on1 at actual bank location.
J'ai postulé en ligne. J'ai passé un entretien chez BMO Financial Group (Mississauga, ON) en févr. 2018
Entretien
I got my phone interview last week, and about three days later, I got the face to face interview.
The experience is good and HR was very thoughtful. Be passionate when doing the interview.
J'ai postulé via la recommandation d'un employé. J'ai passé un entretien chez BMO Financial Group (Montréal, QC)
Entretien
The interview process took about 2 weeks. I had an online test/simulation to do before the phone interview. After the phone interview I had an interview in person with HR.
Questions d'entretien [1]
Question 1
How to deal with an angry customer? What is a good customer service? Talk about yourself and your past experience.