Received a digital interview the following day Asked questions like "give example of a time you cross-sell" "How you handled a difficult situation" "Give an example of a time you had constructive feedback, what was it and how did you work on it" "Explain a situation where you went over and beyond for a customer" 2 questions asked your proficiency on Mandarin and Cantonese

First I applied online and then I performed a mock -call center assessment I was invited for a phone interview. After phone interview I was invited for 1on1 at actual bank location.