I applied on-line for a Costumer Service Representative position and received a phone call a couple of days later to set up a time for a formal phone interview. The lady told me that It will be a "behavoral interview" so I googled the term just to be prepared. The interview consisted basically in about 6 questions regarding situations with clients and general job situations, I had to provide examples and explain how I managed each case. The intervier was very professional and friendly.