One phone call interview with the recruiter. They asked about my management style, behavior based questions, and gave time for my questions. The interview was conversational. I did disclose a disability and asked for interview accommodations. The recruiter didn’t seem to welcome accommodations or create reassurance that my needs would be met. I received a let down after asking for ADA accommodations (which could be unrelated). The recruiter did say it was a four step interview process.

The interview process was structured and professional. It started with a brief phone screening where basic questions about experience and leadership style were discussed. After that, I had an in-person interview with a senior manager focused on customer service approach, team management skills, and problem-solving in stressful situations. The atmosphere was calm but slightly formal, and the interviewer paid close attention to real-life examples.