First, I was given a phone interview during which they asked me basic questions like WHY I wanted to work for them, what my skills were, and what I would expect to do at this position. So research exactly what your job duties will be before the interview! On the phone, they were frank that the in-person interview would be "competency based style," where they will ask about specific instances in which you used a skill or behaved a certain way ("name a time when you went above and beyond...", "give an example when you handled a difficult situation with a customer..."). The face-to-face interview required professional business attire. As a female I wore slacks and a blazer and fit right in. The two interviewers did adhere to the competency based interview, so I had prepared answers that recalled specific situations. Lastly, I did feel almost "baited" when they started talking to me about all the travel benefits. They initiated a conversation about how great it is to travel and asked me if I was excited for the benefits, and went into detail about the requirements of flying on standby and their specific vacations etc, so by the time we wrapped that up I feel like I gave an impression of "being there for the benefits," though I wasn't. I believe they would have drug tested me had I been offered the position.