Operational Technology Support Engineer

Location: Verviers

The Operational Technology (OT) Support Engineer is Accountable for the support and administration of OT systems and equipment used across Quality Control (QC), Production, Maintenance, and Validation/Calibration. Responsible for developing, configuring, implementing, and maintaining OT systems, including defining user requirements in collaboration with business partners, performing system configuration, and providing application support and system administration. Focused on delivering optimal support to system users while ensuring high technical availability and maintaining full Good Manufacturing Practice (GMP) compliance of all OT systems.

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What you will get

• An agile career and dynamic working culture

• An inclusive and ethical workplace

• Compensation programs that recognize high performance

• A variety of benefits dependant on role and location

• The full list of our global benefits can be also found on https://www.lonza.com/careers/benefits

The full‑time annual base pay for this position in Belgium is expected to range between €45,000 and €63,000. Initial salary placement within this range will be determined based on role‑related factors such as experience, qualifications, and expected contribution.

What you will do

• Support and maintain OT systems across Quality Control (QC), production and maintenance environments

• Manage user access, permissions and system administration activities

• Support change controls, Corrective and Preventive Action (CAPA)s and validation processes

• Troubleshoot system issues and coordinate with vendors when needed

• Ensure compliance with GMP and 21 CFR Part 11 requirements

• Assist with system upgrades, testing and implementation activities

• Guide users to improve system usage and efficiency

What we are looking for

• Degree in automation, IT or a related field, or equivalent experience

• Experience in OT support or system administration

• Knowledge of IT infrastructure, including Windows environments and Active Directory

• Understanding of regulated environments such as GMP, or willingness to learn

• Familiarity with systems such as MES, LIMS or SAP is beneficial

• Strong problem-solving skills and ability to work collaboratively

• Fluent in French with a working knowledge of English

About Lonza

At Lonza, our people are our greatest strength. With 30+ sites across five continents, our globally connected teams work together every day to manufacture the medicines of tomorrow. Our core values of Collaboration, Accountability, Excellence, Passion and Integrity reflect who we are and how we work together. Everyone’s ideas, big or small, have the potential to improve millions of lives, and that’s the kind of work we want you to be part of.

Innovation thrives when people from all backgrounds bring their unique perspectives to the table. At Lonza, we value diversity and are committed to creating an inclusive environment for all employees. If you’re ready to help turn our customers’ breakthrough ideas into viable therapies, we look forward to welcoming you on board.

Ready to shape the future of life sciences? Apply now.