Overview
As an Implementation Project Manager at Giftify, you will own the end-to-end onboarding of gift card programs for our clients, primarily shopping centres. Leading projects from kick-off to go-live, you will coordinate across internal teams (Sales, Client Success, Support, Legal,) and external suppliers to ensure seamless, on-time launches.
Our Values
At Giftify, our culture drives our success. In this role, you will live our core values every day:
Own It: You take full accountability for your project portfolio, tight deadlines, and risk mitigation.
Commit to Progress: You bring a problem-solving mindset and resilience under pressure, always looking to improve our processes.
Stronger Together: You are the ultimate collaborator, bridging the gap between clients, technical teams, and suppliers.
Key Responsibilities
- Lead project kick-off meetings to define project scope, gather
-
requirements, align on deliverables, and create actionable plans with clear
-
milestones and timelines.
-
Act as the primary point of contact for clients throughout the
-
implementation journey. Provide design and production timeline guidance,
-
and ensure all setup steps are completed smoothly.
-
Manage multiple implementation projects simultaneously, ensuring strict
-
alignment with Giftify's guidelines, SLAs, and scope agreements.
-
Support the setup, configuration, and testing of relevant hardware, and
-
software, based on client needs, collaborating closely with internal
-
technical teams and external suppliers.
-
Deliver user training sessions and provide clear guidance on tools,
-
hardware, and processes to ensure clients are fully equipped for launch.
-
Proactively monitor project progress, address risks early, and oversee
-
operational readiness to ensure successful, on-time program launches.
Skills & Qualifications
Core competenties
- Strong organizational and planning skills with a proven ability to manage
-
multiple projects simultaneously and coordinate cross-functional teams.
-
Outstanding verbal and written communication skills, with the ability to
-
explain complex technical processes in a clear, client-friendly manner.
-
Meticulous attention to detail combined with a proactive, problem-solving
-
mindset and resilience under pressure.
-
Comfortable navigating IT systems, project management tools, and
-
technical configuration processes.
-
A strong teamwork mindset dedicated to delivering outstanding customer
-
experiences and building lasting client relationships.
Language Skills
- Fluent in English and French.
-
Knowledge of any additional European language is a plus.
Nice to Have
- Experience in fintech, digital payments, SaaS, or gift card solutions.
- Project management certification.