Overview

As an Implementation Project Manager at Giftify, you will own the end-to-end onboarding of gift card programs for our clients, primarily shopping centres. Leading projects from kick-off to go-live, you will coordinate across internal teams (Sales, Client Success, Support, Legal,) and external suppliers to ensure seamless, on-time launches.

Our Values

At Giftify, our culture drives our success. In this role, you will live our core values every day:

Own It: You take full accountability for your project portfolio, tight deadlines, and risk mitigation.

Commit to Progress: You bring a problem-solving mindset and resilience under pressure, always looking to improve our processes.

Stronger Together: You are the ultimate collaborator, bridging the gap between clients, technical teams, and suppliers.

Key Responsibilities

• Lead project kick-off meetings to define project scope, gather
• requirements, align on deliverables, and create actionable plans with clear
• milestones and timelines.
• Act as the primary point of contact for clients throughout the
• implementation journey. Provide design and production timeline guidance,
• and ensure all setup steps are completed smoothly.
• Manage multiple implementation projects simultaneously, ensuring strict
• alignment with Giftify's guidelines, SLAs, and scope agreements.
• Support the setup, configuration, and testing of relevant hardware, and
• software, based on client needs, collaborating closely with internal
• technical teams and external suppliers.
• Deliver user training sessions and provide clear guidance on tools,
• hardware, and processes to ensure clients are fully equipped for launch.
• Proactively monitor project progress, address risks early, and oversee
• operational readiness to ensure successful, on-time program launches.

Skills & Qualifications

Core competenties

• Strong organizational and planning skills with a proven ability to manage
• multiple projects simultaneously and coordinate cross-functional teams.
• Outstanding verbal and written communication skills, with the ability to
• explain complex technical processes in a clear, client-friendly manner.
• Meticulous attention to detail combined with a proactive, problem-solving
• mindset and resilience under pressure.
• Comfortable navigating IT systems, project management tools, and
• technical configuration processes.
• A strong teamwork mindset dedicated to delivering outstanding customer
• experiences and building lasting client relationships.

Language Skills

• Fluent in English and French.
• Knowledge of any additional European language is a plus.

Nice to Have

• Experience in fintech, digital payments, SaaS, or gift card solutions.
• • Project management certification.