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We are seeking a skilled and dedicated professional to support our business and serve customers in Australia and beyond. In this role, you will assist surgeons with virtual surgical planning, ensuring the seamless translation of digital plans into precise, patient-specific medical models, surgical guides, and custom implants. As the primary point of contact for surgeons, you will manage client relationships, uphold the highest medical quality standards, and contribute to continuously improving our innovative products and services. If you have a technical or medical background, strong organizational and communication skills, and a passion for advancing patient care, we invite you to join our dynamic team.
What you will do
Assist surgeons during virtual planning sessions to visualize and understand the patient anatomy and plan all the required surgical steps the surgeon foresees on the digitized model
Build further on surgical plans with our conversion engineers to ensure that appropriate patient-specific medical models, surgical guides, and custom implants are designed and manufactured to our high quality standards in order to transfer the digital plan into reality in the operating room
Act as the primary contact point for the surgeons throughout case processing and after delivery of the surgical kits
Manage external client expectations to achieve high-quality service and on-time delivery of our products; build and maintain close working relationships with surgeons and medical professionals, and occasionally attend surgeries and commercial activities
Spread awareness and understanding of the use of our products to surgeons and other medical professionals
Closely cooperate with conversion engineers and quality engineers in Materialise offices around the world, continuously looking for ways to improve our products and services
Your profile
You have a technical/medical background, ideally holding a master’s degree in biomedical engineering or a similar specialization
You have excellent communication and organizational skills
You have a strong focus on medical quality and a customer service mindset
You are accurate and well organized, and problem-solving is your second nature
You have excellent English and Spanish communication skills
You pay attention to details, especially in accordance with the highest standards applicable to the industry of implantable medical devices
You show strong involvement and respect commitments, especially deadlines
You are a team player, are willing to integrate into the existing team, and would like to contribute to the performance level of the team
What we offer
Healthy life-work balance
When creating a better and healthier world, a good place to start is with yourself. That's why we encourage our employees to prioritize their overall well-being, fostering physical fitness, mental resilience, and social connections through a range of workshops, sports activities, and other events and initiatives that contribute to a balanced and fulfilling work-life harmony.
Hybrid working & flexibility
Personal growth and career advancement
Team building
Innovation is key
Location and type of contract
Leuven, Belgium
Full-time
Hybrid
Entry level
CV in English
Working at Materialise
Materialise is a dynamic, international high-tech company, founded in 1990 and headquartered in Belgium, with over 2,300 employees worldwide. Materialise’s mission is to innovate for a better and healthier world through its software and hardware infrastructure and in-depth knowledge of additive manufacturing (also known as 3D printing). Our customers are in diverse industries, such as automotive, aerospace, medical, research, and academia.
As a growing company, Materialise is always looking for enthusiastic professionals who want to work in an environment full of revolutionary technology and surrounded by people passionate about their work.