Avantages
There are some great and talented developers, UX designers, and project managers that make the work enjoyable and valuable. There are opportunities for rapid short term growth because you will work on projects with very short turn around time with different team members. Decent benefits including health, dental, and vision.
Inconvénients
Empathy doesn't offer much of a career for developers. There were maybe 3 promotions in the Tech department during my entire time there, while there were several promotions in each other departments every year. There are no clear career paths for developers. There are no time allocations for R&D, because billable hours dictates everything. The upper level officers mostly only care about profit. Their understanding of current trend, technologies, the importance of development quality and employee satisfaction is very minimal. Meaning they will often do what the clients ask for regardless if it's good for the end product or the clients. Sometimes, project scopes and requirements are set without proper consultation with Tech department, leading to unrealistic timeline and tons of overtime. Other times, tech advise is ignored. An example is that the company took on a years long project that requires skill sets that none in the company are proficient at or trained for, leading to overtime, frustrations, and even resignations of several employees. Since acquisition by EPAM Systems, projects routinely includes members from oversea making communication difficult because of the lack of face-to-face interaction and time zone differences. Annual review process is not effective. Reviews are often not completed on time by managers. Many people leave and many new hires over the years.
