Today, we're shining a light on the incredible individuals and families who have made hashtag#TeamSunnova a part of their hashtag#solar journey. Their stories inspire us every day, showing the power of hashtag#cleanenergy and hashtag#sustainable living. 🌞 Our customers' testimonials not only warm our hearts but fuel our commitment to a brighter, more sustainable future. With our customers' unwavering trust in us, we're making a difference – one solar story at a time.
At Sunnova, our commitment to ethical business practices, transparency, and fairness is unwavering. As a company, our primary focus is on delivering a comprehensive, sustainable, and streamlined approach to energy management, providing up to 25 years of service for our solar and battery storage customers. We also operate with the utmost rigor in the governance of our dealers, setting exacting standards for our industry. Nothing is more important than customer service, and with over 386,000 customers, we've made substantial investments in our customer service infrastructure like our Global Command Center (GCC) equipped with 12 Regional Operating Command Centers (ROCC), Adaptive Technology Center, and continuous expansion of our expert teams. Take a closer look at our strides over the last year in revolutionizing our service department, a testament to our focus on ethical practices, scalable growth, and customer well-being, which keeps Sunnova at the forefront of the energy industry. ⬇️
Why is service so important in our business? Because making sure the power flows is critical for families and businesses, and our dedication to taking care of our customers isn't something we take lightly. As the leading adaptive energy services company, our mission of Powering Energy Independence™ propels us to continuously refine how we manage, maintain, and serve our systems. Beyond simply powering homes and businesses, our primary focus has always been on providing a better energy service at a better price. Service is the lifeblood of our business, guiding our daily operations. Our cutting-edge Global Command Center in Houston, TX, and the upcoming Adaptive Technology Center exemplify our commitment to delivering excellence in customer experience. Here are just some of the ways we’ve invested in our service experience for our customers over the last two years.
Our ATC empowers us to keep improving how our customers interact with us, including the Sunnova App. It also supports our exclusive Sunnova Sentient™️ technology, making our customers' energy use more efficient, reliable, and resilient. This tech helps manage energy, supports the grid when needed, and opens up new ways for you to earn and have more control over your energy. ⚡ To learn more about our ATC, check out our new press release: https://bit.ly/3TWqZ1W
"The installation process was really seamless. They said they were going to be here at 9 in the morning, and unlike the cable guy, they were actually here at 9 in the morning." Wondering about the installation process with hashtag#Sunnova? Hear from one of our Sunnova customers, Anthony Volpe, about the seamless installation of their Sunnova SunSafe® home hashtag#solar and hashtag#batterystorage system.
Our nation's electricity system stands at a pivotal crossroads. We face a choice: stick to the status quo or embrace innovation. The status quo clings to the old, centralized utility model, perpetuating outdated structures and costs. The competing vision is a modern, decentralized grid powered by technology and private investment. It reduces demand, matches supply efficiently, and empowers consumers. Maintaining the status quo may seem quick initially but it comes at a steep price. Embracing change, on the other hand, is affordable, resilient, job-creating, and consumer-centric. Addressing complex structural challenges demands equally robust structural solutions, realigning incentives to prioritize consumers’ welfare above all else.
"When you look at the energy business, even today, it was built for the industrial age – not the digital age." – John Berger, hashtag#Sunnova Founder & CEO See how Sunnova's Services Framework — comprising 1) energy & financing services, 2) system services & 3) energy management services — works together to help us provide a better energy service at a better price. ⬇️ Learn more at sunnova.com
This week, extreme weather is stretching from coast to coast with arctic air expected to bring more potentially hazardous weather, including temperatures dropping below freezing at our headquarters in Houston. Nevertheless, our commitment to delivering top-notch service experiences is unwavering and our Service Technician team is out there, ensuring our customers’ solar systems continue to work at their most optimal levels. Their hard work and commitment are the driving force behind our mission to provide best-in-class service rain, snow, or shine. Check out our blog to learn about the science behind solar panels in winter, and performance optimization during colder months: https://bit.ly/3U349WO
"Our lives begin to end the day we become silent about things that matter." – Martin Luther King Jr. Today, we honor and reflect on the legacy of Martin Luther King Jr., a leader who inspired change through love, equality, and justice. hashtag#MLKDay
