We're delighted to welcome Nick Lygo-Baker as our new Director of Customer Experience. Nick will be responsible for developing and executing a new customer experience strategy as part of our 2030 Strategy that aims to deliver amongst the best customer service in the housing sector. With a wealth of experience, Nick will help deliver customer-focused initiatives that enhance engagement and are rooted in a deep understanding of what Orbit customers need and value the most. Join us in welcoming Nick to Orbit! Click on the image to meet Nick and find out more about his appointment. #CustomerExperience #CXStrategy #CustomerEngagement #CustomerFocus #CustomerService
Being fair and equitable to all, irrespective of age, gender, disability, race, caring responsibilities, religion/belief or sexual orientation sits at the core of our purpose which is why it was wonderful to welcome Dr. Kenny Imafidon MBE, also known as ‘That Peckham Boy’, to share his story with our colleagues during a webinar today as part of Black History Month. It was a really thought-provoking session discussing how people make assumptions about others due to their race, and how important it is that we all improve our knowledge and understanding. Thank you Kenny for joining us. #BlackHistoryMonth
We are pleased to share our Annual Report and Accounts for the year 2023/24. Here are a few of our key highlights: 🔵Delivered 870 new homes of which 83% were affordable 🔵Invested £119.4 million in existing homes to provide safe, quality, affordable homes 🔵Delivered 10,000 customer support interventions through our Better Days programme and helped people improve their mental health, financial situation, employability, and digital skills 🔵Provided additional investment into maintenance and repairs, particularly in tackling damp mould and condensation issues 🔵Secured our second sustainability-linked loan to fund our drive to deliver more affordable new homes and improvements to the energy efficiency of our existing properties with 85.55% of our properties now at EPC band C or above While we are proud of these achievements, we recognise we have much more to do. This is why we are committed to delivering our 2030 Strategy, focusing on making a positive difference to our customers and society, delivering exceptional customer service, investing in our people, and continuing our commitment to sustainability. #UKHousing #SocialHousing #HousingAssociation #AffordableHousing
Here's our 2030 strategy... We've outlined our ambitions over the next six years at Orbit Group, where we will be aiming to provide amongst the best customer experience of any housing association in the country. Our 2030 strategy focuses on: 🔵 Prioritising customer experience 🔵 Building 5,700 new homes We’ll look to achieve this by building and maintaining safe, quality homes that our customers love, both sustainably and at scale, all supported by excellent customer service. Our 2030 Strategy is also underpinned by our Sustainability Strategy which sets out how we will ensure everything we do maximises the positive social and environmental impacts we make. Read the full strategy document to find out more - https://orbitgroup.org.uk/about-us/our-2030-strategy
We are delighted to welcome two new Non-Executive Directors to our Group Board, Emma Kenny and Priya Khullar. Both Emma and Priya are experienced board members with extensive expertise in customer experience, as well as sharing our commitment to making a social difference. We look forward to working with them to continue to provide affordable, good quality, safe homes that our customers love.
